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Shipping Information
Shipping Costs
Delivery is a fixed-price rate of $10 to all locations within Australia.
Domestic Shipping
Delivery is available Australia wide for all spare parts and electrical products.
We use a combination of Australia Post, Fastways, TNT, Startrack Express or the manufacturer for all deliveries. In the event of a shipping price not being listed contact our customer service team.
International Shipping
We no longer ship internationally, although we dispatched the products the next day and using the larger freight companies we were not able to meet some customers delivery expectations. We have elected to stop sending product overseas. We apologise if this causes any inconvenience.
Frequently Asked Shipping Questions
Can I pickup my order?
We are an online-only fast delivery spare parts provider and we do not currently facilitate order pickups.
How long will it take to dispatch my Item?
When your order is in-stock, It can take between 12 to 24 hours to process your order prior and dispatch it depending on the product.
When will I receive my item?
We work to dispatch the products as rapidly as possible. Delivery can take between 3 to 16 days depending on your location. Unfortunately due to the nature of appliance spare parts supply we cannot guarantee a definite delivery period as we have no control over this process.
Where will my order be shipped from?
Parts are shipped from warehouses in Sydney, NSW and occassionally our warehouse in the Gold Coast (location permitting). Some products may also be shipped direct from the manufacturer.
Do you offer a faster delivery than your standard delivery?
We use a range of shipping methods so we use the fastest and most economical method available to us. We do not currently offer an express or overnight delivery service.
What if the item is not in stock when I order it?
Unlike a lot of online stores, If a part is advertised on our website, we stock it. Of course, there can be occasional cases when we have no stock. If this is the case there can be a waiting period of usually between 3 and 7 working days before we receive it. In very rare and extreme cases it can take up to 2-3 weeks to arrive at the warehouse for items with a long lead time with the supplier. You are welcome to check the availability of any item by getting in contact with our customer service team prior to ordering - just include the item number or product link.
Current Supplier Issues: (updated 5/8/20)
Fisher and Paykel Parts - there is currently a problem with Fisher and Paykel. Their warehouse is currently not dispatching any parts due to a system collapse during their recent relocation. They hope to re-open on August 10, and begin shipping orders, but the backlog is very large, and we expect it to take at least 2 weeks before our stock levels are back to normal. Please allow extra time for delivery for Fisher and Paykel parts, and be sure to email us to check stock on any item if your need is urgent.
Delonghi parts - Delonghi oven parts are no longer being imported by Delonghi. They moved over to Fisher and Paykel on June 1. At this point in time there are virtually no Delonghi parts coming out of F&P. This is expecterd to cause stock shortages for some items for some time into the future. If a parts is listed on our site, we should be able to supply it in normal timeframes, as we stocked up prior to the change. If this is not the case, we will advise if the part is significantly delayed. If you are in any doubt, please email us prior to ordering.
Can I track my item?
When we receive your order, we send it through to our warehouse to pick and dispatch. At that time we mark the order 'In Process'. When it has been shipped to you, you'll receive an email from our logistic facility people telling you the courier details and the tracking number of your parcel. From there you may receive an automated series of tracking emails letting you know the progress of your order. These emails will be sent by our logistics and warehousing provider. Make sure to check your spam folder if you can't see these emails. The status of your order on the website (here) is not updated to reflect those changes.
